Cancel or Decline a User's Registration

Sometimes you may need to cancel or decline a user's registration. This will open the user's spot and take them off the sign-in, thus creating a more accurate report of who will be attending your event. 

Cancel: Use "Cancel" if a user has informed you that they are unable to attend the event 

Decline: Use "Decline" if you have made the decision as an event organizer not to involve the user in the event and wish to inform the user 

Please note that whether you choose to "Decline" or "Cancel" a user, this user's spot will open up and they will no longer be part of the event. The difference lies in whether the user is able to re-register for the event (if the user is declined, they cannot re-register, whereas if they cancel they can) and in the email that the user receives. The user is also demarcated differently in your records. We hope that having the two options will help you to keep track of which users cancelled their registrations themselves, and which you had to decline. 

If you "Cancel" a registration, the user will receive an email with the subject line "Cancelled registration for {Event Name}" that looks like: 

If you "Decline" a registration, on the other hand, the user will receive an email with the subject line "Sorry, your registration was declined for {Event Name}" that looks like: 

Another difference is that a user is able to cancel their own event by going to "Registrations" under "My Activity" and clicking "Cancel" from the actions box. However, a user is unable to decline their own registration. When the user visits an event where there registrations has been declined, they will see a message that looks like:

Note that if there are multiple shifts or recurrences for an event, you will need to decline or cancel each shift/recurrence individually.