Service Hours Defined

When administering your portal, you will have the ability to get a complete overview of the activity of all your users. There are columns in the Manage User's page that will enable you to determine how many service hours a user has done and the length of time they are registered to do in the near future. 

 

Below are the column names and their descriptions:

 

• GivePulse Hours: Refers to all hours completed by the user throughout the entire GivePulse Platform, not just the group you are looking under. 

• Total Hours: Shows all hours completed within a network (parent group, subgroups).This includes all impact hours regardless of whether they have been verified, pending, or disputed. 
• Total Disputed Hours: Refers to the total amount of disputed hours that have been shared or completed by the user within a network (parent group, subgroups).
• Total Hours Registered: Refers to the total amount of hours- including future hours that a user has registered for- that have been shared or completed by the user within a network (parent group, subgroups).
• Total Unverified Hours: Refers to the total amount of hours that have been shared or completed by the user but are pending or waiting to be verified within a network (parent group, subgroups).
• Total Verified Hours: Refers to the total amount of verified hours that a user has shared within a network (parent group, subgroups).
• Total Network Verified Hours: Refers to the total amount of network verified hours. 

• Group Hours: Refers to the total amount of hours that have been shared or completed by the user with a specific group.
• Group Disputed Hours: Refers to the total amount of disputed hours that have been shared or completed by the user with a specific group.
• Group Hours Registered: Refers to the total amount of hours- including future hours that a user has registered for- that have been shared or completed by the user with a specific group.
• Group Unverified Hours: Refers to the total amount of hours that have been shared or completed by the user but are pending or waiting to be verified with a specific group.