Refund Policy

Client Refunds

In the event that the monthly, or yearly, subscriber (client) elects to terminate GivePulse, the Terms will remain in effect through the end of the current Subscription Term billing cycle. Any prepaid fees are non-refundable, this includes any requests for prorated refunds.

To update or cancel your subscription, review this article.

Donor Refunds

GivePulse enforces a strict “No Refunds” policy for contributions made to verified 501(c)(3)s that has been processed. However, we recognize that there are circumstances wherein reversal of transactions are necessary. These include Charge Back and Gross Error transactions. A Charge Back transaction occurs when the credit card holder files a dispute with their bank stating that either they did not authorize or recognize the transaction on their credit card or bank statement. A Gross Error transaction occurs when then credit cardholder/donor makes a transaction for an amount grossly different than the intended amount. For example, a donor makes a $10,000.00 donation instead of $10.00 donation.

In these scenarios, donors are encouraged to Submit a Support Ticket to coordinate refunds.

Note: All donors can cancel a recurring or an upcoming credit card donation that has not yet been processed yet, learn how by following this link: Cancel or Update Payment For Recurring Gift.

Are you an admin? Here's how to provide your users with a refund as an Admin. 

Link to Article to Terms of Service