GivePulse enforces a strict “No Refunds” policy for contributions made to verified 501(c)(3)s that has been processed. However, we recognize that there are circumstances wherein reversal of transactions are necessary. These include Charge Back and Gross Error transactions. A Charge Back transaction occurs when the credit card holder files a dispute with their bank stating that either they did not authorize or recognize the transaction on their credit card or bank statement. A Gross Error transaction occurs when then credit cardholder/donor makes a transaction for an amount grossly different than the intended amount. For example, a donor makes a $10,000.00 donation instead of $10.00 donation.
In these scenarios, donors are encouraged to contact firstname.lastname@example.org to coordinate refunds.
You can cancel a recurring or an upcoming credit card donation that has not yet been processed yet.