If you are a group admin or an event admin, you'll be able manage, edit, and view registrations for an event.

Here is a video overview on Manage Registration as an Admin

How to navigate to Manage Registrations:

In your group or event view, you can navigate to your Dashboard Menu:

New View:

1. Navigate to the event page and open the Manage menu on the left side of the screen. From there, select Manage Registrations
2. From here you will see the entire list of those users who have registered for your event

Note: you can use the status column to filter for users who have canceled their registration or joined the waitlist.

Classic View

1. Navigate to the specific event page and scroll down to view the admin panel on the right side of the page. Click to open the Event Dashboard
2. In the event dashboard select Registrations > Manage Registrations (as shown below) on the left-hand admin panel
3. From here you will see the entire list of those users who have registered for your event

Note: you can use the status column to filter for users who have canceled their registration or joined the waitlist.

Waitlist, Minors Signups, Group, and Guest Registration Settings

As an administrator and event manager, when making a new event, you have the opportunity to update its registration settings.

Note: Waitlisting, Guest Registration, Minors Registration, and Group Reservations default settings are turned off. Only an administrator can enable these features and some features are only available for paid subscriptions. 

After applying the above settings, you can view the registered users and their respective statuses (e.g., waitlist or other specific registration statuses) through the "Manage Registrations" workflow. This can be accessed by navigating to "Events" > "Registrations" or selecting "Manage Registrations" within a specific event.

Note: In the case where the column 'Status' is not displayed, you can "Configure Layout" and select "Status" and filtering by status. 

• Registered: User completed all registration requirements. User is registered for the event.
• Waiting Approval: User completed registration; awaiting admin approval.
• Unconfirmed: User's registration is incomplete; requirements missing and spot is not reserved.
• Waitlist: User registration is on the waitlist, the event or shift is full. 
• Declined: User registration is declined. 
• Cancelled: User registration is cancelled. 
• Attended: User registration is marked as attended. 
• No Show: User registration is marked as 'No Show'

Note: An admin can always update the status of the registration record as "registered" to overfill the event and that will email the registrant informing them that they are now registered.

If you don't manually add them this way, and if someone cancels, or you add more spots, they will automatically be added in the order they were added to the waitlist.

Additionally, if you need to manually add someone to the waitlist, you can do so via Manage Registrations > Actions > Waitlist: 

Cancel or Decline a User's Registration

Sometimes you may need to cancel or decline a user's registration. This will open the user's spot and take them off the sign-in, thus creating a more accurate report of who will be attending your event. 

Cancel: Use "Cancel" if a user has informed you that they are unable to attend the event 

Decline: Use "Decline" if you have made the decision as an event organizer not to involve the user in the event and wish to inform the user 

Please note that choosing "Decline" or "Cancel" for a user will open up their spot and remove them from the event. The difference is in their ability to re-register:

• If declined, a user cannot re-register.
• If canceled, a can re-register.
• This helps track users who canceled their registrations on their own versus those who were declined.

If you "Cancel" a registration, the user will receive an email with the subject line "Cancelled registration for {Event Name}" that looks like: 

If you "Decline" a registration, on the other hand, the user will receive an email with the subject line "Sorry, your registration was declined for {Event Name}" that looks like: 

One difference is that a user can self-cancel their event by navigating to "Registrations" under "My Activity" and selecting "Cancel" from the actions box.

However, a user cannot decline their own registration. If a user's registrations are declined, they will encounter a message like this when visiting the event:

Note: if there are multiple shifts or recurrences for an event, you will need to decline or cancel each shift/recurrence individually. 

Manage Registration with Calendar View

 Click on Calendar of Events

4. You can filter by Event Date, Event Name, or Select Show Registrants or Show Registrants by event and shift.

5. You can check which filters you would like to expose on the calendar with the check boxes provided.