Archive, Remove, or Ban Users

Group administrators have different options for removing users from the group who are no longer active.

This article will cover the following:

• Terms Defined
• How to Archive a User
• How to Bulk Archive Users
• How to Archive a User YouTube Video Tutorial
• How to Unarchive a User
• How to Remove a User from a Group
• How to Ban a User

Terms Defined

• Archive: When a user is archived, their group membership is set to inactive, however, they can still continue using their GivePulse account with other groups on the platform. Their data (registrations, impacts, etc.) are all retained. 
• Remove: When a user is removed, they are no longer a member of that group. They can request to join the group again, if desired. Removing a User only removes their access; their data will be retained.
• Ban: When a user is banned, the user is blocked from participating in your group. 
• Delete: When a user's account is deleted, all information tied to the account is permanently erased. To delete a user, please email: support@givepulse.com. 

How to Archive a User

From your Group Dashboard, navigate to Users > Manage Users. On the Manage Users grid, locate the user(s) you want to archive. Navigate to the Actions dropdown menu and select Archive Member. 

Note about data: When a user is archived, all of their group roles are replaced with the role of Archived. Archived users will no longer be members of the group, receive general group emails, nor will they appear on the group's user management grids. Their impact data will remain recorded and viewable. Archived users in your group will still be able to use and access their GivePulse account outside of the group they are archived in. 

Note about subgroups: The archiving process also applies to subgroups. If a user is archived from a parent group, they are automatically archived from any associated subgroups. However, archiving a user from a subgroup does not affect their status in the parent group.

How to Bulk Archive Users

You can select multiple users by checking the boxes and select Bulk Actions > Archive to Bulk Archive Users. 

How to Archive a User YouTube Video Tutorial

How to Unarchive a User:

If you need to unarchive a user and re-add them as a member, you can do this by going to Manage Users > Blue Action Button > Archived Users. 

On this page, you'll see a list of all the users you have archived in your group. You can unarchive your members by going to the actions column and selecting "Unarchive Member": 

How to Remove a User from a Group:

There are instances where a member or an individual is no longer a part of a group. To understand how to remove a user from a group, you must know all the roles available. You can find a full list of each role and its definition here: Roles Defined.

To remove someone, you can take away their membership role via Users > Manage Users" with the Action dropdown drop menu and select Remove Member Role.

How to Ban a User

Banning users will prevent the user from accessing your group or participating in any activities due to violations of the group, community guidelines, or terms of service. User accounts banned in a group are no longer permitted to engage or contribute to the group.

From the Manage Users grid, click the blue Actions button and select Banned Users.

On the new page, click the Ban New User button. 

Select the user you wish to ban from the dropdown menu alone. You can also add a note in the Reason box. Once done, click Ban User Now to confirm the ban. 

If you decide to unban a user, you can navigate to the same Banned Users menu. Locate the individual in the banned users list and select Unban User.