In some instances, the administrator of a GivePulse group might transition out of the organization and you need to add a new primary administrator. If another user has admin access to the group, they can simply change the transitioning user's member role within the group. You can learn more about changing ember roles here: Changing User Roles
In the instance that you don't have access to the group, you can email us at email@example.com with the following information:
- Link to the group you need access to
- First and last name of the new administrator
- Email address of the new administrator
- Proof of your position within the organization (Linkedin Profile, website, etc.)
Once we have this information, we can change the primary administrator for the group that will allow you to access your group's data.
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