The classic Add Impact and Timesheet workflows will be sunset on July 14th, 2025 and all users will be directed to the New Add Impact workflow.
We have created this article to answer Frequently Asked Questions and provide our recommendations for an easy transition into this new workflow.
If you have any questions about the new Add Impact workflow, please Submit a Support Ticket.
This article will cover the following:
- Frequently Asked Questions (Group Administrators)
- Frequently Asked Questions (Volunteers/Users)
- Recommendations to Prepare for this Transition
Frequently Asked Questions (Group Administrators)
Will users be able to switch between the classic and new view after July 14th?
No. After July 14, the Classic Add Impact Workflow will be permanently retired. All users will be transitioned to the New Add Impact Workflow.
Will links to Classic Add Impact still work?
After July 14, all legacy links will redirect to the New Add Impact workflow. We recommend updating any embedded or shared links to point users directly to the New Add Impact Workflow.
What are the differences between New and Classic Add Impact?
The New Add Impact Workflow offers a more modern, streamlined and customizable experience for users. Key differences include:
- Predictive Services: Users are presented with suggested groups and/or events based on past activity. Learn more about Predictive Services.
- Customizable Impact Workflow: Admins can control which fields appear in the impact form through Customize > Impacts. Learn how to customize the Add Impact workflow.
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Move Impact Wizard: Allows both users and admins to move impacts to the correct group or event. Learn more about the Move Impact Tool.
Can I customize the fields that appear in the New Add Impact Workflow? Yes. Within an event, admins can customize Impact Settings and an Impact Form to determine which fields appear in the Add Impact form for users.
Will existing training materials need to be updated?
Yes. We recommend reviewing and updating all training guides, videos, and internal documentation to reflect the New Add Impact Add Impact experience.
How can I preview the New Add Impact Workflow before July 14?
Any user within a subdomain can toggle on the New Add Impact Workflow from their individual account settings. Learn how to activate the New Add Impact Workflow.
What happens to users without a GivePulse account after July 14?
Users must have a GivePulse account to log impacts after July 14. The guest impact functionality will be sunset to support a more secure and verifiable impact tracking system. Learn how to create a GivePulse account.
Can admins still record attendance or impacts for users who don’t have GivePulse accounts?
Yes. Admins can still add impacts on behalf of users via the admin dashboard (e.g., Manage Events, Add Impacts). However, the old “guest impact” workflow will no longer be available for users to self-report.
Will reporting or analytics be affected by this transition?
No. All submitted impact data remains available in your reporting and analytics tools. Any changes relate only to how users submit data—not how it is stored or reported.
Frequently Asked Questions (Volunteers/Users)
Will I still be able to log impacts or timesheets in New View
Yes. The New Add Impact Workflow supports both standard impacts and timesheet entries. We recommend reviewing this user guide for step-by-step instructions on logging impacts and timesheets.
Where can I view my submitted impacts and timesheets? You can view your submitted impacts and timesheets from navigating to your dashboard or user profile and selecting the “Impacts” section. View step-by-step instructions in this support article.
Will my existing impacts or timesheets be affected?
No. Submitted impacts will remain in your account and will not be affected by the transition. However, draft Timesheet impacts created in Classic View will be deleted, as they are not compatible with the New Add Impact Workflow.
Submit any Classic View Timesheet drafts before July 14 to avoid data loss.
I can’t find the group or event I want to log an impact for–what should I do?
The New Add Impact Workflow uses Predictive Services to recommend groups/events based on your past activity. If the one you're looking for isn’t listed, click “None of these?” to manually search and select the correct group or event.
What happens if I don’t have a GivePulse account by July 14?
Starting July 14, all users must have a GivePulse account to log and track impacts. The guest impact submission feature will be removed. Learn how to create a GivePulse account.
Recommendations to Prepare for this Transition
For Group Administrators
Communicate the Transition to Your Users
Send announcements or emails reminding users of the July 14 deadline, sharing updated links, and pointing them to training materials or support. Make sure to address both the new experience and what to do with draft timesheets.
Train Your Users on the New Workflow
Update training guides, help docs, and internal materials to reflect the new workflow. Consider hosting a quick live demo, recording a walkthrough, or sharing GivePulse’s official User/Volunteer Guide.
Update Any Embedded or Shared Links
All Classic Add Impact links will redirect after July 14, but we recommend updating links on your websites, emails, or embedded forms to point directly to the New Add Impact workflow for clarity.
Contact GivePulse Support for Help with Configuration or Communication: If you have questions specific to your group’s workflows, customizations, or communication strategy, Submit a Support Ticket. The GivePulse Support Team is ready to help.
For Users/Volunteers
Activate the New Add Impact Workflow in Your Personal Account Settings
All users can activate the New Add Impact Workflow in their personal account settings. This is the best way to get familiar with the new experience before July 14. Learn how to activate it.
Review and Recreate Any Draft Timesheets Saved in Classic View
Timesheet impacts saved as drafts in Classic View will not carry over, While these drafts will still be accessible, they must be recreated in New View before submission.
Explore the Impacts and Timesheets Guide
We’ve created a Deep Dive Guide for Users and Volunteers to walk you through how to log impacts and timesheets using the new process step-by-step. Bookmark this resource for quick reference.
Get Familiar with Predictive Services
The New Add Impact Workflow introduces Predictive Services, which suggests groups or events based on your past activity. If you don’t see what you’re looking for, select “None of these?” to manually search.
Need Help?
If you’re unsure how your group is handling this transition or need help recreating your draft, contact your group administrator or Submit a Support Ticket to connect with the GivePulse Support Team.
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