If you are the administrator of a group, you will likely need to verify impacts to confirm that the information the volunteers have provided is accurate.
This article will cover the following:
- How to Verify an Impact via Email
- How to Verify an Impact Within GivePulse
- How to Verify Impacts in Bulk Within GivePulse
- Additional Resources for Impact Management
- YouTube Tutorial - How to Verify Impacts
- How to Dispute an Impact
How to Verify an Impact via Email
By default, the individual who is listed as the verifier on an impact will receive an email notification whenever a volunteer logs an impact (Note: Even if the verifier does not have a GivePulse account, they will still receive an email whenever an impact is submitted for them to review).
The email will display an overview of the impact, including the volunteer's name, date/time volunteered, and custom field information (if applicable). From the email, you can select Yes, verify impact or no, this is a mistake to quickly approve or dispute the impact.
You will be taken to a new page to confirm your verification/dispute of the impact. Confirm the action. The user volunteer will be notified of your review and decision with the impact.
Note: Sometimes, GivePulse emails might end up in your spam/junk folder. To ensure you are receiving all GivePulse communications to your main inbox, please whitelist notifications@givepulse.com and/or add the email as a safe sender within your email client.
GivePulse Pro Tip: Admins can toggle the frequency at which administrative emails are sent to them. Click here to learn more.
How to Verify an Impact Within GivePulse
Administrators can also verify impacts within the GivePulse platform. This allows admins to also perform bulk actions, if there are multiple impacts that need to be verified at once.
From your Group's Admin Dashboard, navigate to Impacts > Manage Impacts.
The Manage Impacts grid will display all impacts logged directly towards the group or shared with the group. To quickly access pending impacts, click alert found at the top of the screen informing you of pending impacts to review.
To take action on an impact, scroll to the right of the grid to the Actions dropdown menu. In the dropdown, you can select Verify or Dispute, depending on the desired action of the impact.
GivePulse Pro Tip: Network Verify is considered a 2nd round of verification that organizations can employ. Click here to learn more about Network Verification.
How to Verify Impacts in Bulk Within GivePulse
If you have multiple impacts to verify/dispute in one sitting, you can accomplish this using a bulk action. From the Manage Impacts grid, click the checkbox on the left of each impact you want to verify/dispute. Next, click Bulk Actions > Verify Selected.
GivePulse Pro Tip: Admins or Event Managers can also use the Top Right Navigation Grid (Manage > Impacts) to review and verify impacts as well.
Additional Resources for Impact Management
Please review the linked articles below for additional resources related to Impact Manage:
- What is an Impact?: Learn about the various types of impacts and verification states of impacts.
- Configure Layout: Display/hide columns on the grid you are viewing to customize what information is presented to you on screen.
- GivePulse Mobile App: Admins can utilize the GivePulse native app to sign in and/or clock in users and record impacts on their behalf.
YouTube Tutorial - How to Verify Impacts
We recommend reaching out to your verifier directly to complete any requested updates so they can approve your impact. Here's more on: How to Resend Verifications and Review Disputes - Users
The fastest way to get your impact verified is to contact your verifier directly. If you need additional help, you can reach out to your campus or organization administrator.
As a policy, GivePulse does not verify impacts on behalf of users; this responsibility belongs to the organization, group, institution, or their designated verifier(s).
How to Dispute an Impact
Admins or Verifiers can dispute an impact with the same process where admins can verify an impact. Any place you can verify an impact, you can dispute the impact.
If you believe an impact was recorded incorrectly, GivePulse allows you to submit a dispute directly from your account. Disputing an impact notifies the end user who owns the impact with an email notification so they can review and take action.
You can dispute an impact from two main locations:
- The top-right navigation bar
- A group or event dashboard
- You can also dispute from the email notification requesting you to verify: How to Verify/Dispute an Impact via Email
- You cannot Bulk Action Dispute impacts.
Dispute an Impact from the Top-Right Navigation Bar
- From the top-right navigation bar, select Manage and then click Impacts.
- Locate the impact you want to dispute.
- Click Actions next to the impact and select Dispute.
- Complete the dispute form by selecting a reason and adding any notes or context.
- Click Submit to save your dispute.
After submitting, the impact will be marked as disputed and visible to the impact owner.
Dispute an Impact from a Group or Event Dashboard
- Navigate to the group or event dashboard where the impact was logged.
- Click Manage and select Manage Impacts.
- Find the impact you want to dispute.
- Select Actions and then click Dispute from the inline dropdown menu.
- Complete the dispute form and click Submit to save.
Once submitted, the dispute is recorded and sent to the impact owner for review.
Completing the Dispute Form
When disputing an impact, you will be asked to:
- Select a reason for disputing the impact (for example, incorrect hours, duplicate entry, or wrong verifier)
- Add notes or feedback explaining why the impact should be reviewed
What Happens After You Submit a Dispute
- The impact is labeled as disputed
- The user of the impact who submitted it is notified
- The impact remains visible with its disputed status until updated or unlinked.
- For more details on How to Resend Verifications and Review Disputes - Users
You can view the disputed status directly on the impact record after you submit a dispute.
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